Cancellation / Refunds

If you cancel your booking within the cancellation period below, the following fees will be charged depending on the season.

For bookings made:

Premium and high season: Cancellations within 45 days of arrival will incur a cancellation fee equal to the total booking value.
Mid-season: Cancellations within 14 days of arrival will incur a cancellation fee 50 percent of the total booking value.
Low season: Cancellations within 7 days of arrival will incur a cancellation fee equal to the first night’s accommodation/site rate.
Special events: Cancellations within 90 days of arrival will incur a cancellation fee equal to the total booking value.

Some other things that you need to know if you choose to cancel your booking are:

Administration fee: Where a refund is due, an administration fee of $25 will be charged for the loss of the booking, payable at the time of cancellation.