CANCELLATIONS & REFUNDS

Before cancelling any trip or course, please contact us to see if we can arrange a new date or a suitable alternative.

Cancellation of any trip or course made within 48 hours prior to the booked tour date, or ‘no shows’ will incur a 100% cancellation charge with no refund.

Any cancellations made with 2-5 days prior notice to the tour date will be refunded 50% of the total amount.

Any cancellation made with more than 5 days notice will receive a full refund, minus any costs incurred relating to bank fees or credit card charges.

Cancellation of diving made by us on the day of travel or course start due to any person not being medically cleared to dive, or failure to produce proof of certification or referral paperwork, will not be eligible for a refund. However, in some circumstances, an alternative date can be arranged to allow for time to obtain the aforementioned. In certain cases, this may be at additional cost to the student/s or diver/s

Scuba IQ (ABN 76 810 769 277 ) reserves the right to cancel or change any bookings due to weather/environmental conditions, mechanical breakdown or any other unforeseen circumstances.

All information on our website or literature regarding trips, courses, itineraries, services provided, product inclusions and prices charged may be altered or cancelled without notice due to any reason, and at the discretion of Scuba IQ.