We understand that sometimes things pop up that are out of your control.

If you need to alter or cancel a booking, this must be done via the same platform as your original booking. e.g. if you originally booked through Airbnb, you'll need to request cancellations and/or date changes through Airbnb and are subject to that platform's terms and conditions.

If you've booked directly with us, we are happy to change dates for individual bookings, subject to availability, so long as arrangements are made prior to check-in codes being issued. Please provide as much notice as possible.

If cancellation notice is provided for individual bookings at least a week before your original booking check-in, we will provide a refund minus a fee to cover administration and bank fees of 2% (minimum $25).

An 85% refund is provided for individual booking cancellations less than one week, but up to 48 hours' notice prior to check-in time.

No refund is provided if cancellation is within 48 hours of the check-in time.

Bookings longer than 7 days or for 4 or more rooms are not eligible for refunds as per our individual booking cancellation policy. Please contact us directly to discuss terms for non-individual bookings.